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Healthcare

Healthcare

Real-Time Interactive Personalized Video

for Healthcare

The healthcare industry is in the midst of change. As policies get more complex and patients expect increasingly personalized solutions, Interactive personalized video (IPV) is crucial to providing comprehensive information they can understand.

IPV doesn’t just provide information – it is an essential communication tool that simplifies complex processes, increases engagement, and transforms the digital customer experience at each stage of the healthcare member’s journey.

Create a Seamless Enrollment and Onboarding Experience

Interactive personalized video enables new clients to identify the best plan for their unique situation and simplify the onboarding process.

Enrollment: Provide customers with all the information they need to make an informed decision online, increase digital enrollments, and, reduce calls to your customer support team when using data-driven personalized video.

Onboarding: Create truly personalized experiences that help new members make the most of the plan they have selected. Reduce new member care costs by ensuring customers understand each part of the process.

Create a Seamless Enrollment and Onboarding Experience

Interactive personalized video enables new clients to identify the best plan for their unique situation and simplify the onboarding process.

Enrollment: Provide customers with all the information they need to make an informed decision online, increase digital enrollments, and reduce calls to your customer support team using data-driven personalized video.

Onboarding: Create truly personalized experiences that help new members make the most of the plan they have selected. Reduce new member care costs by ensuring customers understand each part of the process.

Simplify Explanation of Benefits

Reduce churn and increase customer satisfaction with data-driven interactive personalized video.

Statements: Enhance traditional statements with data-driven personalized video that simplifies complex information and increases customer satisfaction by up to 90%.

Member Experience: Anticipate common questions and provide essential information at educational and discovery moments to ensure exceptional customer experience at every stage in the journey.

Remove Anxiety from the Claims Process

Deliver personalized customer experiences that use visual storytelling and interactivity to help your customers easily navigate the claims process.

Claims Process: Reduce stress and confusion in the healthcare claims process by using interactive personalized video to guide members through each step.

Loyalty: When you empower your members by ensuring they are confident in each stage of their journey, loyalty comes naturally. And this confidence leads to members better understanding how to get the most out of their plan to live a happier, healthier life. It’s a win-win.

Remove Anxiety from the Claims Process

Deliver personalized customer experiences that use visual storytelling and interactivity to help your customers easily navigate the claims process.

Claims Process: Reduce stress and confusion in the healthcare claims process by using interactive personalized video to guide members through each step.

Loyalty: When you empower your members by ensuring they are confident in each stage of their journey, loyalty comes naturally. And this confidence leads to members better understanding how to get the most out of their plan to live a happier, healthier life. It’s a win-win.

%

of video marketers say video has helped increase user understanding of their product or service.

%

of consumers say being treated like a person, not a number, is very important to winning their business.

%

of viewers engage with their personalized IndiVideo by clicking one of the included CTAs

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We believe in a personal, human connection.

Contact us today to see how we can help you engage your clients and elevate your client experience.